General Manager -Private Members’ Premium Canine Social Club
Brooklyn, NY
Company Overview:
We are a members-only canine social club that blends hospitality with a strong sense of community. Our space features a full beverage program, a rotating food concept, curated programming, and exclusive membership offerings.
As General Manager, you will oversee all aspects of operations, ensuring our club upholds the gold standard in pet-inclusive hospitality. Often referred to as the Soho House for dog owners in LA, we take pride in delivering an experience that earns such recognition.
Position Type:
Full-Time
Location:
Brooklyn, NY
Start Date:
Late Spring 2025
Salary:
Competitive, based on experience
Website:
Santa Monica Location, New York Site Coming Soon
Submit your resume and a cover letter via our website's careers application.
Key Responsibilities:
The General Manager will be responsible for overseeing daily operations, ensuring a seamless and high-quality atmosphere across all facets of the club, including food and beverage service, events, and a small retail component. With a hospitality-first mindset, the GM will lead the team in delivering exceptional experiences while upholding the highest standards of service, ambiance, and operational efficiency. A commitment to membership care standards will be essential, ensuring the club consistently meets and exceeds service excellence benchmarks. This role demands a deep understanding of premium hospitality, meticulous attention to detail, and a passion for fostering a refined yet welcoming community-driven environment.
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Recruit, train, and lead a high-performing hospitality and operations team. Ensure alignment with company values, service expectations, and brand identity. Support from HQ will be available as needed.
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Develop, implement, and manage the club’s annual budget in collaboration with senior leadership, ensuring financial alignment with business goals. Track and analyze key performance indicators (KPIs) to evaluate financial performance, optimize revenue streams, and control costs to drive sustainable profitability. Monitor and assess critical financial metrics, including labor costs, food and beverage margins, membership retention, and overall operational efficiency, making data-driven adjustments as needed in conjunction with leadership.
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Maintain a strong connection with founding and high-involvement members, as their insights are essential to shaping the club’s direction. Implement high-touch service strategies that prioritize guest satisfaction to enhance the overall member experience.
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In partnership with Senior Leadership at the HQ level, GM will lead initiatives to grow club membership, enhance retention, and increase overall revenue through innovative programming, events, and pre-approved strategic partnerships.
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Work closely with the bar team to maintain a premium, dog-friendly food and drink program that aligns with our brand’s premium standards. Help to ensure a rotating food concept is operating to its fullest potential and elevates our members' expectations of quality and service.
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Oversee the execution of curated events, activations, and paid partnerships that align with the club’s brand and member expectations. Ensure smooth coordination between the programming, operations, and membership teams.
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Ensure all club and hospitality areas uphold the highest standards of cleanliness, health, safety, and operational compliance. Maintain full compliance with health and safety regulations, liquor licensing, and all relevant regulatory agencies, including:
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New York City Department of Health and Mental Hygiene (DOHMH)
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New York State Liquor Authority (NYSLA)
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New York City Department of Buildings (DOB)
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New York City Department of Sanitation (DSNY)
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Occupational Safety and Health Administration (OSHA)
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Fair Labor Standards Act (FLSA)
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New York City Commission on Human Rights (CCHR)
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Internal Revenue Service (IRS)
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This role requires proactive oversight to ensure the club meets and exceeds all operational, legal, and safety standards, fostering a well-regulated and high-quality member experience.
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In tandem with our HQ Partnerships lead, you will help to establish and maintain relationships with vendors, suppliers, and brand partners to enhance member offerings and streamline club operations.
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Why Join Us?
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Salary Range:
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$115,000 - $125,000 per year (Base Salary)
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Bonuses of 30%+ of base salary for meeting/exceeding club targets.
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Final compensation will be based on experience and qualifications.
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Benefits:
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Comprehensive healthcare coverage, including medical, dental, and vision plans.
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Flexible Time off Policy to support a healthy work-life balance.
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Annual stipend for veterinary care, education, and technology to foster personal and professional growth
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Complimentary club membership for your dog, provided they meet safety requirements and behavior assessments.
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401(k) plan with company matching to help secure your financial future.
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A dynamic, fast-paced work environment where no two days are the same
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A pet-friendly workplace where you can bring your dog to work and be part of a culture that embraces canine companionship
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If you are a hospitality leader who thrives in a social, pet-friendly setting and has the experience to elevate our team, we’d love to hear from you.
Please note that this position will likely require travel to our Santa Monica location for training at an operating club in preparation for the Brooklyn opening. The duration may range from one to two weeks, depending on specific needs.
What We’re
Looking For
Hospitality & Club Management Experience:
5-8 years in a hospitality leadership role, preferably in a private members club, resort, boutique high-end hotel or elevated food & beverage setting.
Financial & Business Acumen:
Strong financial and business acumen with demonstrated experience in P&L management, budgeting, and revenue optimization.
Food & Beverage Knowledge:
Comprehensive understanding of restaurant and bar operations, including adherence to liquor licensing requirements and health and safety regulations. Familiarity with oversight from agencies such as the DOH, DOB, OSHA, and other relevant regulatory bodies is strongly preferred.
Passion for DOGS & People:
Strong appreciation for dog-friendly environments and a commitment to creating a premium social space for members and their dogs.
Leadership & Team Development:
Proven ability to build and mentor a team in a fast-paced, customer-driven environment while fostering a healthy culture.
Events & Community Building:
A strong understanding of events, execution, and member engagement strategies.
Flexibility & Problem-Solving:
Ability to adapt quickly to changing needs and ensure smooth operations at all times.
On-Site Presence:
This position is a full-time on-site role.
Interested candidates should submit a resume, cover letter, and portfolio to this link:
APPLY HERE
Submit your resume and a cover letter via our website careers application. We also highly encourage applicants to record a 30 to 45 second video introducing themselves, the role they are applying for, and their interest in the position. This video helps us get a sense of how you present yourself, communicate, and the energy you bring, which are essential qualities for a role that serves as the personality of the company on a daily basis. If you have a dog, do not be shy, we would love to meet your pup.
DOG PPL is an equal-opportunity employer and encourages candidates from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.
